Retail payments are more than just cashless transactions

Retail payments encompass much more than cashless transactions

No other segment in the world of payments is developing as dynamically as retail payments with the key element cards, whether in physical or digital form. The market is currently changing rapidly, with influencing factors such as digitalisation, regulation and new technologies driving this change. Moreover, we have a full focus on customer needs. Applications and systems around cashless payments are undergoing a profound transformation process – the experts at PPI support financial service providers in identifying and implementing the right strategy.

Connect four – well advised on retail payments

Issuing cards
Card acceptance
Mobile payments
E-commerce

Cashless transactions in Germany – high demands in a dynamic environment

PPI AG's areas of expertise cover the most important current developments in retail payments.
**Individual aspects of retail payments**
PPI AG's areas of expertise reflect the different topics of the current developments in retail payments.

The ever decreasing importance of cash, the shift of sales channels to the internet and the increasing use of modern payment methods even at the point of sale are currently presenting payment service providers with a whole range of challenges. With in-depth knowledge of cashless payments, the acceptance business, mobile payments and e-commerce, PPI supports its customers in finding the right options for their own business from the current developments. The experience gained in numerous strategy and implementation projects helps. Whether PSD2 guidelines, solutions around cashless payments or conventional card issuing processes, with PPI financial service providers master modern challenges without losing sight of the costs.

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Mario Lang

Partner

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Sebastian Litschke

Director

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Our services at a glance

Issuing cards

The number of cards in circulation is constantly growing; as a means of payment, they have long since become an indispensable part of everyday life. The use is no longer limited to the physical object. More and more cards are also used virtually within electronic wallets. The issuing bank must have a smooth command of the relevant issuing and management processes, as cards are an essential part of the service offering of payment service providers. PPI supports financial service providers in all aspects of issuing by providing various analyses, tests and quality assurance as well as assistance with tenders.

Card acceptance

These days, retailers need to offer as many of the common payment methods as possible if they don't want to risk purchase cancellations or a negative customer experience. The acquiring bank is in demand as a central service provider and must both support the retailer and work closely with the manufacturers of payment terminals and their software. Current primary challenges are the implementation of new regulations as well as the observation and strategic evaluation of new trends such as cryptocurrencies or the digital euro. PPI supports financial service providers in acquiring with process digitalisation, provider selection, strategic analyses and rollout management, among other things.

Mobile payments

The market for mobile payments shows consistently high growth rates. Currently, most offers are based on near-field communication technology, which is best suited for use at the point of sale. In future, however, mobile payments are likely to go beyond the relatively simple function of electronic wallets and increasingly incorporate value-added services. Customer needs such as the use of instant payments will become more and more widespread in stationary retail and e-commerce. Mobile payments play a significant role in this and represent the most important access channel to the customer.

E-commerce

More and more goods and services are sold through digital channels. This also increases the requirements for payments processes. Because sales are only generated when customers can successfully complete the checkout process with the payment method of their choice. It is a challenge for banks and retailers to offer the fastest and smoothest payment process possible despite the strong customer authentication required in the EU. At the same time, all parties involved need to be aware of new trends and payment methods such as buy now, pay later (BNPL) or Request to Pay (RTP) and take them into account if necessary. PPI supports payment service providers with strategic analyses, architecture assessments, coordination of development teams, test management and other services.