Operational excellence – making payments systems fit for next generation payments

Payments are one of the central areas of financial institutions and make a decisive contribution to business success. Nevertheless, they are not optimally managed in all institutions and rarely receive the attention they deserve. To achieve the processing times required in today's business world, more and more financial service providers are turning to straight-through processing (STP). At least as important, however, is a holistic view of the payments processes, as the experts at PPI know.

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The holistic approach

Diagram of the fields of action in operational excellence
Diagram of the fields of action in operational excellence
Operational excellence – fields of action
In order to be prepared for next generation payments, financial institutions should optimise the interaction of the individual components of payments.

The interplay of a custom-fit strategy, efficient processes in combination with an optimal system landscape as well as a modern organisation and motivated employees is crucial for the success of financial service providers. To achieve this operational excellence, it can be useful to involve external specialists with an unbiased view. They provide holistic approaches, teach methods and implement the right tools, whether for interbank payments or European payments.

PPI supports financial institutions on their way to operational excellence in payments and STP. Based on many years of experience from numerous payments projects, our experts have developed methods and approaches for efficient and reliable process assessment and improvement. The requirements for modern system architectures remain in focus just as much as the respective services for the different customer target groups. Strategic targets such as customer satisfaction, innovation leadership, digitalisation and cost management are taken into account as well. The fundamental goal is to fulfil all strategic requirements in the best possible way and thus ultimately achieve the desired operational excellence.