The Internet age of the 21st century brings with it huge upheavals in terms of human interaction. At least in theory, everyone is networked with everyone else and wants to do everyday things from anywhere, regardless of the time. This inevitably has an impact on the financial industry. Institutions should position themselves accordingly in good time, recognise trends and set the course for payments of the future. The experts at PPI support the design and implementation of strategically sophisticated solutions that reflect the crucial aspects of digitalisation for payments.
Technological developments such as the Internet of Things, new customer demands such as mobile banking and the changed competition and provider situation due to FinTechs and BigTechs are leading to lasting upheavals in the payments sector. Many digital mega trends rely on automation and independent networking. This cannot remain without consequences for the relationship between customer and service provider as well as for general payment behaviour. The consequences can be seen in the trends in payments.
For example, the enormous growth rates in e-commerce are leading to significantly higher transaction numbers and volumes. At the same time, complexity is increasing as more market participants, new standards and stricter regulations change the fundamentals. Higher security requirements also contribute to the necessary adjustments of IT infrastructures. The payments of the future need strategically cleverly thought-out products and fast, flexible and scalable technological solutions.
In addition to trends in payments such as digital currencies and blockchain, instant payments in combination with Request to Pay are set to permanently change the payment behaviour not only of private customers. The "Internet of Payments" and other developments are leading to an ever closer interweaving of classic payments products. The continuously increasing number of buy-now-pay-later offers is just one of many examples.
The Internet of Things is becoming more and more important and makes new types of business models possible. Why the payment process needs to be automated and adapted to these models can be read in the whitepaper "The future of payments: programmable payments in the IoT sector", which is available for download here.
Request to Pay is the new European standard for electronic payment requests. Financial institutions can build entire product worlds around RTP and implement end-to-end digital payment processes for their corporate customers. You can find basics, process examples, possible use cases and a range of further information in our three whitepapers on the topic, which you can download individually or together here.
A joint survey by the Euro Banking Association and PPI has confirmed that the interest of the business community in Request to Pay is high. Over 80 per cent of companies are interested or even highly interested in using RTP in their payments processes. You can download the complete survey here.